Consistency Across the Board
- Lance Witschen
- Feb 27, 2017
- 2 min read
Year over year growth can be narrowed down to one great quality. CONSISTENCY. We provide quality, consistent service across the board.
Many industry professionals and analysts will tell you that raising the professionalism of the cleaning industry requires us to provide service at a consistent performance level in all areas. In fact, consistency is among the hallmarks of the Cleaning Industry Management Standard. We have documented policies for hiring, training, equipment, and resource allocation.
Hiring policies cover everything from recruitment to selection.
Training occurs annually on a scheduled and all-inclusive basis.
Equipment is correct and appropriate for the job at hand, and workers use the same equipment for all similar applications.
Resource allocation requires us to have work loading processes in place and we apply them consistently.
In addition, in each of these areas—we check back on the policies we have set in place and make sure they are operating correctly.
Lack of consistency in applying standards can wreak havoc in many ways. Recently, while working with a large school district on a cleaning audit, a lack of standards across the schools made it impossible for us to equitably evaluate the performance of housekeepers. In its elementary schools alone, assigned tasks in classrooms were appreciably different. In some schools, classroom cleaning meant trash emptying, sweeping, dusting, fingerprint removal, and desk wiping, while in other schools it meant only trash emptying and sweeping. It is not difficult to guess why it was so tough to rate their performance. The schools needed to establish clear, basic guidelines at each school in order to deliver a service consistent with the district’s expectations.
In order to be consistent we keep our systems in place and constantly reevaluate there effectiveness. By keeping clear cleaning expectations and scope of work with our customers we can maintain excellent and consistent service across the board.
There will always be those purchasing agents who are interested only in the bottom line. However, in the end, they will have to recognize that there is a cost to changing service providers just on the basis of cost and that consistency of service can actually present the better value.
Call us to discuss a full ,maintenance plan. 888-315-7671
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